Refund policy
MELANINEXPLOSIONBODY
RETURN, REFUND & EXCHANGE POLICY
Due to the personal-use nature of our skincare, body care, fragrance, and wellness products, all sales are final.
NO REFUNDS OR EXCHANGES
MELANINEXPLOSIONBODY does not accept returns, refunds, or exchanges on products after purchase.
Please carefully review your order, fragrance selection, product size, shipping information, and quantity before completing your purchase.
We are unable to offer refunds or exchanges for:
- Change of mind
- Incorrect fragrance selected by the customer
- Incorrect size or product selected by the customer
- Personal fragrance preference
- Products that have been opened, used, or tested
- Incorrect shipping or delivery information provided by the customer
DAMAGED OR LEAKING ORDERS
We take care when preparing and packaging every MELANINEXPLOSIONBODY order. However, occasionally a product may become damaged during transit.
If your order arrives with a:
- Leaking body oil or fragrance product
- Damaged container
- Leaking Whipped Body Butter
- Leaking or damaged Whipped Buttercream
- Broken or damaged product
- Significant shipping-related product damage
please contact us as soon as possible.
Send an email to:
melaninexplosionbody@gmail.com
Please include:
- Your full name
- Order number
- A clear photo of the damaged product
- A clear photo of the shipping box or packaging
- A brief description of the issue
Damage claims should be submitted within 48 hours of delivery so we can properly review your order.
HEAT-SENSITIVE PRODUCTS
Whipped Body Butter and Whipped Buttercream may soften or melt when exposed to high temperatures during shipping or delivery.
Melting or softening caused by heat does not necessarily mean the product is damaged or unusable. Allow the product to return to room temperature or place it in a cool area before opening.
Because temperatures during carrier transit are outside of our control, refunds will not be issued solely because a whipped product has softened or melted.
If the container has opened, cracked, leaked significantly, or the product is otherwise damaged during shipping, please submit photos for review.
DAMAGED ORDER RESOLUTION
Submitting a damage claim does not automatically guarantee a refund or replacement.
Each claim will be reviewed individually. If MELANINEXPLOSIONBODY determines that your product was damaged during shipping, we may offer an appropriate resolution, which may include a replacement of the affected item or another solution at our discretion.
LOST OR STOLEN PACKAGES
Once an order has been shipped, customers should use the tracking information provided to monitor delivery.
MELANINEXPLOSIONBODY is not responsible for packages that are marked as delivered by the shipping carrier but are later reported as lost, missing, or stolen.
Customers should contact the shipping carrier directly regarding missing packages marked as delivered.
INCORRECT OR MISSING ITEMS
If you receive the wrong product or an item is missing from your order, please email melaninexplosionbody@gmail.com with your order number and photos of the items received.
We will review the order and correct verified fulfillment errors.
PLEASE SHOP CAREFULLY
By completing your purchase with MELANINEXPLOSIONBODY, you acknowledge and agree to our All Sales Final — No Refunds or Exchanges Policy.
We appreciate you choosing MELANINEXPLOSIONBODY.
Made with love. Poured with prayer. Packaged for purpose.
Smell Like You Mean Business.